Responsibility

Quality Documentation and Control
- Ensure a quality management system (QMS) as per required standards is implemented and maintained according to Good Documentation Practices.
- Ensure to have proper GDP procedure such as documents distribution, withdrawal, and archiving etc.
- Prepare and/or review any documents such as SOP, Work Instructions, Protocol, and Form & Checklist, etc.

Quality and System operation
- Continuously communicates with team members to ensure they are well informed about all issues
affecting them and the members.
- Responsible to release for all incoming shipments which are compliance with Grand Quality inspection criteria.
- Communicate with client if there have any temperature issue, any discrepancy etc. upon the receiving of
goods.
- Communicate between client and other internal department if there have redressing, relabeling and
repacking activity.
- Provide Final fate of receipt goods whether to destroy, return or release after decision from authorized
person.
- Responsible to ensure the products arrived and handled according to approved procedures and its storage requirement are adhered to.
- Handling of vendor/supplier survey, evaluation process and conduct a regular visit to suppliers to ensure
conformity and follow up, issues if required.
- Handling of Customer complaint and communicate with relevant department for proper root cause and
preventive action for service complaint.
- Ensuring to raise Change Control Report and Deviation Report if there have any non-conformities, changes
in process and potential impact on products quality.
- Responsible to inform QA Manager if there have Change Control Report and Deviation Report and to track
and follow up for effectiveness of CAPA
- Prepare and or monitor the training program for all personnel involved in distribution activities and identify training needs and organize training interventions to meet quality standards.
- Ensure to conduct mock recall and perform promptly any recall operation of products.
- Execute self-inspection to departments under quality certification scope (audit for compliance to requirements on SOPs vs in practice) and report the self-inspection finding to QMR.
- Supervision and coordinate in facilities validation process such as Warehouse Storage Temperature
Mapping and Air Con Vehicle Temperature Validation.
- Ensure to monitor to complete planned materials/objects within defined timeline.
- Ensure a Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.