Responsibility

- Support Head of Operations in achieving organizational goals by overseeing daily activities and driving process improvements.
- Lead and guide diverse teams within the operations department.
- Collaborate with cross-functional teams to enhance efficiency.
- Monitor performance metrics and implement corrective actions.
- Manage day-to-day operational activities including customer service and fraud investigation.
- Identify automation and optimization opportunities.
- Ensure compliance with regulatory standards.
- Foster a positive work environment and provide regular updates to senior management.