Responsibility

Technical Support & Troubleshooting:
• Provide comprehensive technical support for the school management system to students, parents, teachers, and school administrators.
• Serve as the first point of contact for system-related issues, troubleshooting, and resolving technical problems efficiently.
• Assist users with system navigation and feature utilization, ensuring a seamless user experience.
• Deliver clear, concise, and user-friendly instructions to address technical inquiries.

User Training & Development:
• Design and conduct engaging training sessions for students, parents, teachers, and administrators to enhance system proficiency.
• Develop training materials, including presentations, user guides, and video tutorials.
• Customize training content to accommodate the diverse needs of different user groups.
• Provide follow-up training and continuous support to ensure effective system usage.

Presentation & Communication:
• Present system updates, new features, and best practices to various stakeholders.
• Communicate effectively with users, IT staff, and system administrators to address concerns and provide solutions.
• Deliver presentations to both large and small groups, adapting communication styles as needed for different audiences.

Technical Troubleshooting & User Account Management:
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Maintain accurate documentation of support requests and resolutions for future reference.
• Manage user accounts, permissions, password resets, and access control to ensure data security and compliance.

Documentation & Process Improvement:
• Create and maintain comprehensive technical documentation, user guides, and standard operating procedures.
• Continuously assess and refine support processes to enhance efficiency and user satisfaction.

On-Site Support & Additional Responsibilities:
• Travel to partner schools as required to provide on-site technical support and assistance.
• Collaborate with the team on additional tasks and responsibilities as needed to support overall operations.